How To Retrieve Lost Airtel Sim – Requirements And Cost To Retrieve Airtel Sim

How To Retrieve Lost Airtel Sim – Requirements And Cost To Retrieve Airtel Sim. Get Informed On How To Retrieve Your Airtel Sim In This Post. 

How To Retrieve Lost Airtel Sim
Do you want to know the acceptable documents for Airtel sim swap? Have you been wondering on ways you can get your lost sim card back with you? Then you have come to the right place as we will be giving you the right guidelines on how to retrieve your lost airtel sim.

Fact is Airtel network seems to have the simplest and easiest methods of retrieving your lost, damaged or stolen sim. If you’ve missed your Airtel sim card, you don’t need to lose hope. As a matter of fact, we’ll show you the documents required to do its welcome back and how to do correctly without making any mistakes like most people would do.

You should know this, if after swapping a sim card has been done, those who had your phone number before you lost your sim can still be able to contact you but you cannot have their own telephone number. Another advantage is that you can still receive your bank alerts as you were receiving with the former sim card too.

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How To Do Airtel Welcome Back / How To Retrieve Your Lost Sim

The truth is, most people are always left confused anytime they lose their sim or even misplace it because they are always scared to start with a new sim contact and that means they lose contacts with their friends and loved ones, especially as they can not have everyone’s number in their brain.

When it comes to losing a sim, it is not gender based or whatsoever, because anybody can easily misplace their phone or even get robbed off their phone and that means they also lose their sim card in the process.

When doing a sim swap of an Airtel network, it is very important you get the required documents listed below:
1. New Sim
2. Name & Phone Number
3. National Identity Number (NIN)
4. Frequently Contacted Numbers
5. Thumbprint
6. Address
7. Passport

Retrieval Requirements

1. New Sim

The very first thing you need, to retrieve your lost sim is to get a new Airtel sim, that sim must not be registered yet.

2. Name & Phone Number

This is very important in retrieving your lost sim as you will need to give out your details, that includes your name and phone number of your lost sim, so they trace your lost sim and swap with the new sim you bought that is not yet registered.

3. National Identity Number (NIN)

This is another important requirement of your retrieval process as your NIN will be demanded. Just in case you have never done your NIN or you can not remember your NIN number anymore, you should go to the local government secretariat very close to you, so they help you, because you can not retrieve your old sim without your NIN number and you cannot even register a new sim without this too as your NIN contains all the required details about you.

NIN has been made compulsory by the Federal Government of Nigeria.

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4. Frequently Contacted Numbers

The next requirement is for you to mention and state at least 3 contacts you frequently contacted on your old sim as this helps fast track your lost sim card. Surely this should be an easy one as you will have favorite contacts on your old line, could be your mother, father, wife, husband or even any of your siblings or a best friend, if you have any. You need at least 3 frequently contacted phone numbers to be able to retrieve your sim card.

5. Thumbprint

Thumb print helps confirm that the lost sim card belongs to you as your thumb should match up with the lost sims own.

6. Address

This part is not ideally compulsory but you might be asked to fill in your address details to complete the retrieval process to get your lost sim back.

7. Passport

Lastly, you may need to be photo captured to complete the retrieval of your lost sim.

Now after all of this process has been completed, you will be given your new sim and you will have to wait for the registration process to be fully completed from the head office, this should take about 30 minutes max and then you will have to confirm your sim retrieval by putting this new sim into your phone and dialing Airtel customer care line (121) to make the sim active back again, remember this must be done within 24 hours of registration, if this is not done within 24 hours, the sim gets void and all retrieval process won’t be confirmed.


If any of the documents you provided doesn’t tally with the details on the sim card you want to retrieve, you will not be allowed to proceed successfully because other people can do a sim swap of another innocent person criminally and also make sure the information on the documents especially your NIN, match with the ones you are claiming to have lost and trying to retrieve.

See Also: How to Check BVN Via USSD Code – MTN, Airtel, Glo & 9Mobile

Frequently Asked Questions

1. How Can I Link My NIN With My Airtel Line?

Simply dial *121# and follow the prompt message on NIN and then you put in your 11 digit NIN number.

2. Can I Retrieve My Sim Without NIN?

No, you can not get your old sim without your 11 digits NIN number as this helps confirm that the sim belongs to you.

3. How Do I Find My Old Sim Card Number?

You may need to call the service carrier.

4. What Is Airtel Customer Care Number?

Simply dial *121#

5. How Long Does It Take To Get My Newly Retrieved Line Active Again?

This should take around 30 minutes if every requirements have been done and if there is still an issue, you may need to contact a customer care representative.

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